When contacting our support, you may be asked to share your System Info.
System Info provides a comprehensive snapshot of your WordPress environment, plugin setup, and server configuration.
This helps us identify compatibility issues, configuration conflicts, or server limitations without needing access to your site, which significantly speeds up troubleshooting.
Why Support Requests System Info #
Sharing System Info allows us to:
- Identify WordPress, plugin, and theme compatibility issues
- Detect missing or misconfigured required pages
- Check server limits that may affect performance or features
- Reduce back-and-forth questions during troubleshooting
- Resolve issues faster without requesting admin access
Where to Find System Info #
From your WordPress dashboard:
- Go to User Registration & Membership → Tools → System Info
- The System Info dashboard will open automatically
How to Copy System Info #
At the top-right corner of the System Info dashboard, you’ll see a Copy icon.
- Click the Copy icon
- The full system report is copied to your clipboard
- Paste it directly into your support ticket or email
No formatting is required. Just paste it as plain text.
What Information Is Included #
The System Info panel includes the following sections:
Plugin and Site Details #
- User Registration and Membership version
- WordPress version and multisite status
- Home URL and Site URL
- Active theme and plugin versions
Server and PHP Configuration #
- PHP version and timezone
- Memory limit and execution time
- Upload limits and input variable limits
- SMTP hostname and port
Web Server and Database #
- Server name and IP address
- MySQL version and packet size
Required Pages Status #
- Login page
- Lost password page
- Reset password page
- My Account page
- Membership registration page
- Thank You page
This allows us to quickly confirm whether required pages are missing, misconfigured, or unpublished.
Is This Information Safe to Share? #
Yes. The System Info output:
- Does not include passwords or private user data
- Does not expose admin credentials
- Is used strictly for debugging and support purposes
You can safely share it with our support team.
When to Include System Info #
We recommend sharing System Info when:
- Opening a new support ticket
- Reporting bugs or unexpected behavior
- Facing membership access, payment, or email issues
- Troubleshooting issues after updates
Including it upfront helps us assist you faster.
